Client Social Media Monitoring for Personal Injury and Disability Lawyers

Case Law

NZ v Economical Insurance Co, 2020 CanLII 63563 (ON LAT)

The applicant was injured in a motor vehicle accident. Due to his inability to work, he applied for Income Replacement Benefits (IRBs). When the insurer declined to pay him IRBs he applied to the Tribunal, arguing that he was entitled to benefits and a special award for the insurer’s unreasonable conduct.

The Tribunal found that while that applicant was entitled to weekly payments of IRBs, he was not entitled to a special award. The insurer reasonably withheld payments because surveillance evidence and social media evidence showed that the applicant was still involved with his company. For instance, a search of his social media posts found that the applicant responded to comments made on the company’s Facebook page following the accident.


Social media is being used as evidence in personal injury cases and you can no longer ignore what your clients post online. Private Footprint is a powerful tool that allows lawyers to quickly view, organize, and make sense of the overwhelming volume of social media content generated by clients. You can easily monitor social activity for each client separately, flag specific posts, and quickly generate detailed reports which document your client’s lives before and after life-altering events.

Contact us today to learn more about Private Footprint and how you can start protecting the value of your files.