Support
Your client’s social media activity can have a direct impact
on the value of their file. Be informed.
HOW IT WORKS
Which social platforms can Private Footprint access?
We currently support Facebook, Instagram, X (Twitter), TikTok, and YouTube.
How quickly can I run my first report to assess a prospective client?
Will I be able to add, edit, or delete client posts on their actual social media accounts?
No. Private Footprint only has read access to your client’s social media accounts. You will however be able to add an explanation next to posts in the report feature. The actual posts can never be manipulated.
How does this benefit my clients?
This is discussed extensively throughout the website. Private Footprint can help you protect and increase the value of your clients’ files.
Is it easy for clients to provide me access to their accounts?
It’s very easy and typically takes under 5 minutes. They will receive an email invitation from Private Footprint to permit access to their social accounts without ever having to share or divulge their login credentials.
Do clients have access to Private Footprint?
Yes. They will have their own separate account which allows them to see what you see, and create social media content albums for personal use.
What if my client doesn’t agree to provide me access?
PRIVACY & PERMISSIONS
Do I need a client’s permission to add them to Private Footprint?
Yes. Private Footprint is a permission-based application. Because of this, you get full visibility into all your clients’ social posts (public and private) and you never have to cut and paste a social media report again. Clients will never have to share or divulge their login credentials.
Do I get access to their chats and messages (for example, Facebook Messenger)?
Should I add a clause in my retainer agreement regarding social media monitoring?
Can clients remove access to their social accounts?
Does Private Footprint or the Law Firm own the clients’ social media content that is accessed by Private Footprint?
No. Ownership is subject to the terms agreed to by your clients and the social media platforms (Facebook, Google, X/Twitter, TikTok, Instagram etc.). Our robust application provides a conduit to allow you to easily view, monitor, and report on your client’s social media activity.
Do I need to ask my client for their social media login information?
If a client changes their password, will Private Footprint lose access to their social media account?
COST & BILLING
Is it really only a one-time cost of $50, $100, or $200 per file (depending on the plan)? What's the catch?
Yes. Other than taxes, that’s it. It’s a one-time cost per file. No subscriptions or hidden fees. Why you ask? Because we want to make it as easy and affordable as possible for every plaintiff lawyers to request their client’s social media content. It’s really a Standard of Care.
Do you provide receipts so I can add the Private Footprint App as a file disbursement?
Yes. You can easily print individual receipts for every client file for ease of booking as a client disbursement.
How long does each client file remain active on Private Footprint?
Client files can remain active for up to 5 years depending on the plan you choose. You can renew your plan to extend the time closer to the date of renewal.
ADMINISTRATION
Should I add every file to Private Footprint?
Yes. If the client has, or had in the past five years, a Facebook, Instagram, X/Twitter, TikTok, or YouTube account. Consideration should also be given to those clients who represent a minor who also has their own social media account, or a spouse/partner who regularly posts about your client (as a couple, family events, etc.).